The company registered as LES CORDELIERS has launched the website "www.lescordeliers.com" for the purpose of providing information to its users. Navigation of this site is subject to respect for the general conditions of use and access set out hereunder, as well as all applicable laws ( ("terms and conditions"). By connecting to this site, and continuing to use it, you imply full and unreserved acceptance of these terms and conditions.
Director of publication: Stanislas Cattiau.
The graphic design, development and hosting of this site are provided by the companies HYPOPHYSE COMMUNICATION, JMLC, ATYPICOM and COMPOSIS.
These General Terms and Conditions apply to sales on the website www.lescordeliers.com to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution or marketing channels.
The Customer declares that he has read these General Terms and Conditions of Sale and accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure.
The fact for any person to place an order on the website www.lescordeliers.com implies full acceptance and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would in any event not be enforceable against the Seller (unless special conditions are expressly accepted between the Seller and the Customer).
The fact that the Seller does not at any given time invoke any of the provisions hereof shall not be construed as a waiver of any of the said conditions at a later date.
As the General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one he accepted before placing the order.
ARTICLE 1 - Orders
The Customer acknowledges that he has the capacity to contract and acquire the products offered on the website www.lescordeliers.com
In accordance with article L. 3342-1 of the Public Health Code, which stipulates that the sale of alcohol to minors under the age of eighteen (18) is prohibited, the Customer undertakes, when placing an order, to be eighteen (18) years old at the date of the order.
It is the Customer's responsibility to select on the website www.lescordeliers.com the products he wishes to order, according to the following procedures:
The customer selects the wine(s) he wishes to order using the ADD button. This operation places the selected product in the customer's shopping cart. Automatically the site will return to the shopping cart and offer him to continue shopping or to order.
If the customer clicks on the order button, he/she starts the validation process of his order by confirming the quantities he/she wishes to order for each selected product (by default the quantity entered is 6). The customer is then asked to identify himself if this operation has not already been carried out. If it is a new customer, he/she will have to fill in the information allowing to create his/her account (email address; billing address; telephone number; etc...). Once this step has been validated, the method and address of delivery are to be chosen by the customer, which may have an impact on the total amount of his invoice. Delivery and order charges are applicable depending on the delivery method chosen. The choice of the payment of the order completes the order process. The customer is led to choose the payment method he wishes to use to pay for his order. Once this payment method has been chosen and the payment validated, an order confirmation is sent to the customer by email.
It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
The Customer is required to refer to the description of each product in order to know its properties and essential features. The main characteristics of the products, and in particular the specifications, illustrations and indications of the dimensions or capacity of the products, are presented on the website www.lescordeliers.com The Customer is required to read them before placing any order.
The photographs and graphics presented on the website www.lescordeliers.com are not contractual and do not engage the responsibility of the Seller.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
In the event of a break in the supply of a product purchased and stipulated "in stock" on the site, the Seller undertakes to contact the Customer to agree on a change or partial or full refund of the order (at the Customer's convenience).
The minimum order for each product is 1 bottle. Some references may be subject to a different minimum order. If necessary, this particular condition will be clearly specified on the site for each of the references concerned.
The sale will only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail and after the Seller has received the full price or deposit due for the wines sold.
Any order placed on the website www.lescordeliers.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Customer will be able to follow the progress of his order on the website www.lescordeliers.com The Customer can also have access to his accepted orders and invoices by sending an email to the Seller who undertakes to send him the requested contractual documents as soon as possible.
ARTICLE 2 - Rates
Products are displayed at the current rates on the website www.lescordeliers.com .
The prices are expressed in Euros, excluding taxes and all taxes included.
They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the website www.lescordeliers.com and calculated before placing the order
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered products.
The prices indicated on www.lescordeliers.com are in euros. They are freely set by the Site and may be modified at any time. The price of a product granted to the customer is the one mentioned on his purchase order at the time of purchase, except in the case of a manifest error in price display resulting from a computer error. In this case, Le Cloister of Cordeliers may cancel all or part of the order in exchange for a refund of the products concerned to the Customer.
ARTICLE 3 - Terms of payment
The price is payable in cash, in full on the day the order is placed by the Customer, by means of secure payment, according to the following terms and conditions:
- By credit card: Visa, MasterCard, American Express
At no time does the Seller have access to payment information. When you pay by credit card, you are in direct contact with our financial partner's interface. The bank data transmitted by encryption are therefore not kept by the Seller. The Customer's order is processed as soon as possible after validation of the collection by the Seller's payment management center. Payment data is exchanged in encrypted mode using the protocol of the CIC bank interface.
In the case of payment by credit card, the card is debited immediately.
- By credit card
- By telephone
- By bank transfer
In case of payment by cheque or bank transfer, it must be issued by a bank domiciled in metropolitan France or Monaco. Wines are reserved for 10 days from the day of placing the order. After this period, the order will be cancelled.
The Seller shall not be required to deliver the products ordered by the Customer if the latter does not pay the full price in accordance with the conditions indicated above. Payments made by the Customer shall only be considered final after actual receipt of the sums due by the Seller.
No additional costs in excess of the costs incurred by the Seller for the use of a means of payment may be charged to the Customer.
ARTICLE 4 - Deliveries
The deliverable wines ordered by the Customer will be delivered in metropolitan France only within 15 days from the validation of the order, to the address indicated by the Customer when ordering on the website www.lescordeliers.com.
Upon receipt of your payment, we will send you the wines with your final invoice showing the amount of VAT at the rate in force on that date (currently the rate is 20%), and the contribution to the transport and availability costs.
It is the Customer's responsibility to ensure that the information he provides when placing the order is accurate and complete.
In the event of an error in the wording of the recipient's contact details or incomplete information, the Seller shall under no circumstances be held liable for the impossibility of delivering the product.
In the event of return of the goods for incomplete address or non-delivery to the indicated address after several attempts, the Customer will be offered the following alternative:
- The reshipment of the goods after the Customer has paid the contribution to the return costs; or
- The refund of the order after deduction of delivery costs.
In accordance with the law, delivery is constituted by the transfer to the Customer of physical possession or control of the product.
Except in special cases or unavailability of one or more products, the ordered products will be delivered at once.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are provided for information only. However, if the ordered products have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the written request of the Customer under the conditions provided for in Articles L 138-2 and L 138-3 of the Consumer Code. The sums paid by the Client will then be returned to him at the latest within fourteen (14) days following the date of termination of the contract, excluding any compensation or withholding.
Deliveries are made by an independent carrier, to the address mentioned by the Customer at the time of the order and to which the carrier will be able to easily access.
When the Customer has himself undertaken to use a carrier he chooses himself, delivery is deemed to have been made as soon as the Seller has handed over the ordered products to the carrier as soon as he has handed over the sold products to the carrier who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the transported goods.
In the event of a particular request from the Customer concerning the conditions of packaging or transport of the ordered products, duly accepted in writing by the Seller, the related costs will be the subject of an additional specific invoicing, based on an estimate previously accepted by the Customer.
The Customer is required to check the condition of the products delivered. Upon delivery, the carrier is required to have the Customer sign a delivery slip that he will leave with the Customer. On this form must be indicated any reservations related to the status of the order (breakages; missing products). It is the Customer's responsibility to check his order upon receipt, in the presence of the delivery person and before signing the delivery note. www.lescordeliers.com/ cannot be held responsible for any problems noted and not reported on the delivery note.
The Customer has a period of six (6) days from delivery to formulate by post or email any reservations or complaints for non-conformity or apparent defect of the products delivered (e. g. damaged parcel already opened, etc.), with all supporting documents relating there to (delivery note, photos in particular). After this period and failing to comply with these formalities, the products shall be deemed to be in conformity and free of any apparent defect and no claim shall be validly accepted by the Seller as such.
The Customer may refuse delivery if he considers it to be non-compliant, indicating the reasons on the carrier's delivery note. A copy of this form should be sent by post or email to www.lescordeliers.com
The Seller shall refund or replace as soon as possible and at its own expense, the delivered products whose defects in conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L. 211-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale.
ARTICLE 5 - Transfer of ownership - Transfer of risks
The transfer of ownership of the Seller's products to the Customer will only be carried out after full payment of the price by the latter, regardless of the delivery date of the said products.
Regardless of the date of transfer of ownership of the products, the transfer of the related risks of loss and deterioration will only take place when the Customer physically takes possession of the products. The products therefore travel at the Seller's risk. However, when the Customer has himself undertaken to use a carrier he chooses himself, the products travel at the Customer's risk.
ARTICLE 6 - Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the last item.
ARTICLE 7 - Seller's Liability - Legal Warranties
The products sold on the website www.lescordeliers.com/ comply with the regulations in force in France.
Regardless of the right of withdrawal, the products supplied by the Seller are entitled to the following legal guarantees:
- The legal guarantee of conformity, for products that are apparently defective, damaged or damaged or do not correspond to the order (articles L 211-4 and following of the Consumer Code).
The Customer is entitled to demand that the goods comply with the contract. However, he cannot contest conformity by invoking a defect that he knew or could not have been unaware of when he contracted it.
In the event of lack of conformity, the Customer chooses between repair and replacement of the goods. However, the seller may not proceed according to the Customer's choice if this choice entails a cost that is clearly disproportionate to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer. If repair and replacement of the property is not possible, the Customer may return the property and have the price returned or keep the property and have part of the price returned. The same faculty is open to him :
1 - If the solution requested, proposed or agreed pursuant to Article L. 211-9 of the Consumer Code cannot be implemented within one month of the buyer's complaint; or
2 - If this solution cannot be done without major inconvenience to the latter, taking into account the nature of the property and the use it seeks.
However, the sale may not be cancelled if the lack of conformity is minor.
The provisions of Articles L. 211-9 and L. 211-10 of the Consumer Code are applied at no cost to the buyer. These same provisions do not prevent the award of damages.
The action resulting from the lack of conformity shall be barred after two years from the date of delivery of the goods.
The legal guarantee against hidden defects (articles 1641 to 1649 of the Civil Code).
The seller is bound by the warranty for hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them. The seller is not liable for any apparent defects that the buyer may have convinced himself of.
The Customer has the choice of returning the thing and getting the price back, or keeping the thing and getting part of the price back, as it will be arbitrated by experts.
The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect.
In each case, the legal guarantees are exercised under the conditions and in accordance with the procedures defined by law and these General Terms and Conditions of Sale.
In order to assert its rights, the Customer must inform the Seller, by post to the Seller's address, of the non-conformity of the products or any apparent defect within a maximum period of six (6) days from delivery, or in the event of hidden defects within a maximum period of six (6) days from their discovery. The Customer shall retain the product in a manner that allows the Seller to examine it.
The Seller will refund or replace products under warranty that are found to be non-compliant or defective. Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of supporting documents.
Refunds for products found to be non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller's discovery of the lack of conformity or hidden defect.
The refund will be made by crediting the Customer's bank account or by bank check sent to the Customer.
The refund will be made by crediting the Customer's bank account or by bank check sent to the Customer.
The Seller shall not be held liable in any of the following cases:
- Non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check,
- Misuse, lack of maintenance or negligence on the part of the Customer, such as storing the products in unsuitable conditions (particularly in terms of temperature, exposure to light or humidity),
- Defect related to the cork, cork taste, corked wine,
- In case of force majeure.
Similarly, unless it has committed a fault, the liability of any of the parties cannot be held liable for any damage or injury caused by the use of the Internet network, in particular in the event of a service interruption, intrusion by a third party or the presence of computer viruses from a third party.
The parties shall endeavor to minimize any damage or injury that they or a third party may suffer in connection with this Agreement.
When you visit our website www.lescordeliers.com, cookies are placed on your computer, mobile or tablet. Our site is designed to be particularly attentive to the needs and expectations of our Internet users. This page allows you to better understand how cookies work and how to use current tools to set them.
What is a cookie?
A Cookie is a small text file saved on your device (computer, tablet, smartphone) when you visit our site.
Cookies The Cloister of the Cordeliers
These are cookies that allow us to know the use and performance of our site and to improve its functioning (for example, the pages most often consulted, Internet users' searches in the Cloister des Cordeliers engine, etc.). These are mainly cookies from the Cloister of the Cordeliers.
Accept or refuse the cookies
You have different ways to manage cookies.
The configuration of your internet browser
Normally, your browser is configured to accept cookies, but you can easily change these settings by changing your browser settings. Please note that if you choose to disable cookies, you may not be able to use all the features of the site. You can find more information about setting up your cookies on the following links:
More information on cookies : On the CNIL website
Protection of personal data
The protection of your personal data is of great importance to the Cloister des Cordeliers. That is why the Cloister des Cordeliers takes all reasonable measures to ensure that your personal data is processed in complete security.
The personal data of Internet users collected through the website http://www.lescordeliers.com/ are collected and processed in compliance with the provisions of Act No. 78-17 of 6 January 1978, known as the Data Protection Act. The controller is the publisher of the site as identified above. The personal data collected on www.lescordeliers.com/ are exclusively intended for the site editor. No personal data is transferred or communicated to a third party.
You can find the Law relating to information technology, files and freedoms on the website of the National Commission of l'Informatique and Liberties, at the following address: http://www.cnil.fr
Use of personal data
This data is used by the Cloister des Cordeliers for the following purposes:
- The possibility to create an account,
- the management of your consents and authorizations concerning the use of your personal data, in particular for sending newsletters and commercial solicitations by electronic means,
- enable you to benefit from the services of the Cloister des Cordeliers, order products and services, track your orders and their invoicing, subscribe to newsletters, etc...
- acknowledge your quality as a loyal customer, as soon as you have indicated it to the Cloister des Cordeliers, and if this information is requested from you. We remind you that the use of your personal data by the loyalty program is subject to specific conditions of use specific to the loyalty program.
- the management of communications and the follow-up of our exchanges, in particular in the event of any disputes (in particular via customer service accessible for example by telephone or chat-type instant messaging). These exchanges can be recorded for service improvement purposes),
- the management of your requests related to the exercise of your rights of access, rectification, opposition and other rights, which you benefit from pursuant to the regulations on personal data;
- the management of the risk of fraudulent use of your data or the services to which you have access via the Cloister of Cordeliers; depending on the results of the controls carried out, the Cloister of Cordeliers may take any measures it deems useful to secure your data and our information systems used for the purpose of using the Cloister of Cordeliers, as well as to defend its interests. If necessary, these measures may lead to the suspension of your access to the Cloister des Cordeliers and your online account.
- the management of product recalls initiated by suppliers or the sending of various related information or documents;
- to establish analyses or statistics to respond to surveys or requests from public interest bodies, or administrations, or administrative or judicial authorities (e.g. in the case of food risk),
- to trace and administer the evidence that the Cloister of the Cordeliers must report in accordance with its legal or regulatory obligations or for purposes related to the management of litigation (e. g. the necessary evidence concerning the exercise of your rights, evidence relating to your orders)
- the management of any disputes, in particular those relating to the recovery of sums you may owe us, and the management of payment incidents,
to comply with our legal or regulatory obligations applicable to the activity of the Cloister des Cordeliers (e.g. to respond to requests from the tax authorities).
Your data may also be used to carry out operations relating to commercial prospecting, or studies aimed at improving customer knowledge and services that the Cloister des Cordeliers can offer to its customers. Your data may therefore be used, in accordance with any required authorizations you may have given us:
- to send you promotional messages or advertisements, personalized or not, by post or electronically, including mobile notifications, depending on your profile,
For commercial prospecting operations related to profiling and based on the consent of the data subject, the data subject may withdraw his or her consent at any time, provided that this does not affect the lawfulness of the processing carried out before such revocation.
Your data may be used to carry out technical operations related to the processing of your personal data for the purposes set out herein. This includes:
- technical operations related to address rectification ;
- the assignment of a digital identifier linked to your data, so that we can interact with you via different digital communication media (websites and mobile applications, social networks) including to send you targeted advertisements,
- technical, organizational or cybersecurity operations related to the detection of anomalies and the security of your data as well as of our information systems from which your data are processed.
For the purposes mentioned above, your personal data will be kept for a maximum of two years after they are collected at the time of your request for information.
In all circumstances, you have the right to access your personal data.
You can also request that your personal data be rectified or deleted. You also have the right to object to the processing of your personal data or to request a limitation of such processing. In addition, you have the right to request to receive your personal data in a structured and commonly used format. If you wish to make such a request or complaint, please send an email to email@example.com or by post to: 2 bis rue de la Porte Brunet, 33330 Saint-Émilion
Data retention period
The Cloister des Cordeliers undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed. In addition, the Cloister des Cordeliers keeps your personal data in accordance with the storage periods imposed by applicable laws in force. 13 months for cookies, 2 years for CV/LM and 3 years for the storage of personal data (surnames, first names, email,...). According to the recommendations of the CNIL.
Information on a data collection form
The Human Resources (HR) and Communication departments have IT resources to manage more easily:
- The processing of your requests and responding to your messages,
- Processing your applications and managing the recruitment marketing,
- The security of our website,
- The navigation of Internet users on our website, but in a non-personalized way.
In accordance with the law «Information Technology and Liberties " of 6 January 1978 amended, you have the right to access and rectify information concerning you, which you can exercise by contacting the communication service : firstname.lastname@example.org or 05 57 24 42 13. You may also, for legitimate reasons, object to the processing of your personal data. Your personal information is kept for a period of time that may not exceed 3 years. During this period, we put in place all means to ensure the confidentiality and security of your personal data, in order to prevent their damage, deletion or access by unauthorized third parties.
Authorship rights and database rules
This website should be considered as a work, of which LES CORDELIERS is the author in the sense established by Articles L. 111.1 onwards of the French Intellectual Property Code. The site 'www.lescordeliers.com' was designed and developed by the companies HYPOPHYSE COMMUNICATION, JMLC, ATYPICOM and COMPOSIS.
The general structure of the site, along with all software, text, animated or fixed images, sounds, expertise, drawings, graphic icons and any other elements included in it are the exclusive property of the company LES CORDELIERS, or of third parties who have authorised the company LES CORDELIERS to use them.
Reproduction, in physical paper format or digitally, of this site is authorised providing that this reproduction is strictly for personal use, excluding all publicity, commercial or informational uses.
With the exception of the personal uses described above, any total or partial reproduction or representation of this site by any means whatsoever, without our explicit permission, is prohibited and would represent copyright infringement as covered by Articles L. 355-2 onwards of the French Intellectual Property Code, punishable by a maximum of two years in prison and a fine of €150,000.