GENERAL CONDITIONS OF SALE TO CONSUMERS

SELLER IDENTIFICATION :

LES CORDELIERS SAS
Le Cloître des Cordeliers
2 bis rue de la Porte Brunet
33 330 SAINT-EMILION
Phone: +33 (0) 5 57 24 42 13
Fax: +33 (0) 5 57 24 31 06
Email: cordeliers@lescordeliers.com
S.A.S with a capital of € 300,000
RCS Libourne: 309.965.929
INTRACOMMUNITY VAT number: FR 24 309 965 929
ACCEPTANCE OF THESE GENERAL CONDITIONS OF SALE

In the absence of specific stipulations agreed in writing between the parties, all orders are automatically subject to these general conditions of sale, which prevail over any other document, such as prospectus, press, catalogs or e-mailing issued by the seller. , which are only indicative.

ORDERS

All orders received by LES CORDELIERS will be considered accepted if they are not reported within 14 working days of receipt.

APPLICABLE LAW – DISPUTES

These general conditions of sale are subject to the application of French law. The contractual information is presented in French and the products offered for sale comply with French regulations. In the event of a dispute, the competent courts will be determined by application of the rules of procedure of common law.

PRODUCT PRESENTATION

The photographs illustrating the products in support of the text of the offer are not contractual. LES CORDELIERS cannot be held liable if errors occur. All texts and images presented on CORDELIERS communication media are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, by any means whatsoever, is strictly prohibited. Period of validity of sales offers: The products are offered for sale within the limits of available stocks.

OFFERS / PRICES / ORDERS

Period of validity of sales offers: The products are offered for sale within the limits of available stocks, excluding promotions, special offers and gifts. The prices are expressed in Euros, excluding taxes and delivery costs. LES CORDELIERS reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect when the order is registered.

TERMS AND CONDITIONS OF PAYMENT

Payment for goods is made:

when placing the order on the merchant website www.lescordeliers.com by secure electronic payment CIC,
Under the conditions defined on the order form in the event of a sale outside the website.
On site for in-store sales.

DELIVERIES

The goods are insured by us during their transport in mainland France and travel at our risk and peril. Our deliveries are made within a reasonable period of 10 working days from the order. This delivery time may vary depending on the supply and transport possibilities of CORDELIERS, as well as weather conditions. Delivery delays cannot give rise to damages, deductions or cancellation of orders in progress.

In any case, delivery on time can only take place if the customer has communicated to the seller exact information on the recipient's contact details. In the event of an error, LES CORDELIERS cannot be held responsible for the impossibility of delivering the goods at the appropriate place and time. The delivery of the ordered articles is carried out from Monday to Friday.

Upon receipt of the goods, it is the recipient’s responsibility to check the condition of the goods upon receipt and to make any necessary findings in the event of breakage, damage or missing items, expressing their reservations on the delivery slip, and in the 48 hours following receipt of the goods, by registered letter with acknowledgment of receipt from the carrier, including a copy to the seller, in order to preserve his rights. Otherwise, no subsequent dispute will be taken into account by LES CORDELIERS.

In the specific case where the customer has undertaken to collect his goods himself, and in the absence of withdrawal within a maximum period of 2 months following provision, the company LES CORDELIERS may invoice additional security costs, to at a rate of 12 Euros including tax per case and per month.

In the event that LES CORDELIERS is unable to fulfill orders resulting from the exceptional unavailability of the goods covered by the order, customers will be informed of this unavailability with a right to reimbursement no later than thirty days from the date of the order. Payment of all amounts paid.

RETURN AND REFUND

Exchange or refund without penalties. The customer has a period of 14 clear days from the day after the delivery of his order to return unwanted products, in their original packaging, for exchange or refund, without penalty, except for costs. back which are his responsibility.

The customer must in any case inform the sales department in writing (e-mail, fax, letter) of his decision before returning the goods.

The price of the product and its initial shipping costs are then reimbursed by the company LES CORDELIERS no later than 30 days following the date on which the right of withdrawal was exercised. If this period normally expires on a Saturday, Sunday or a public holiday, it is extended until the 1st following working day. As an exception, these provisions will not apply to orders for products subject to personalization or a specific request from the customer when ordering (special formats, personalized packaging, etc.).

In the event that the products ordered are out of stock, LES CORDELIERS may offer the customer to replace them, with his agreement, either with another vintage or with an equivalent sparkling wine.

CUSTOMER RELATIONS - AFTER-SALES SERVICE

For any information, question or complaint, the customer can
contact the Cordeliers Customer Service:

Le cloître des Cordeliers, 2 bis rue de la Porte Brunet, 33 330 SAINT EMILION
Phone: +33 (0) 5 57 24 42 13
Fax: +33 (0) 5 57 24 31 06
E-mail : cordeliers@lescordeliers.com

TITLE RETENTION CLAUSE

By express agreement, the company LES CORDELIERS reserves the ownership of the goods supplied until the day of their full payment, in accordance with the terms of Law No. 80 336 of May 1, 1980, relating to the retention of title.

GENERAL CONDITIONS OF SALE TO PROFESSIONALS

SELLER IDENTIFICATION :

ACCEPTANCE OF THESE GENERAL CONDITIONS OF SALE

ORDERS

All orders received by LES CORDELIERS will be considered accepted if they are not reported within 2 working days of receipt.

APPLICABLE LAW – DISPUTES

PRODUCT PRESENTATION

Period of validity of sales offers: The products are offered for sale within the limits of available stocks.

OFFERS / PRICES / ORDERS

Period of validity of sales offers: The products are offered for sale within the limits of available stocks, excluding promotions, special offers and gifts. The prices are expressed in Euros, excluding taxes and delivery costs.

LES CORDELIERS reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect when the order is registered.

TERMS AND CONDITIONS OF PAYMENT

Payment for goods is made according to the terms agreed between the Customer and LES CORDELIERS.

DELIVERIES

The goods are insured by us during their transport in mainland France and travel at our risk and peril.

Our deliveries are made within a reasonable period of 10 working days from the order. This delivery time may vary depending on the supply and transport possibilities of CORDELIERS, as well as weather conditions. Delivery delays cannot give rise to damages, deductions or cancellation of orders in progress.

In any case, delivery on time can only take place if the customer has communicated to the seller exact information on the recipient's contact details. In the event of an error, LES CORDELIERS cannot be held responsible for the impossibility of delivering the goods at the appropriate place and time. The delivery of the ordered articles is carried out from Monday to Friday.

Upon receipt of the goods, it is the recipient's responsibility to check the condition of the goods upon receipt and to make any necessary findings in the event of breakage, damage or missing items, expressing their reservations on the delivery slip, and in the 48 hours following receipt of the goods, by registered letter with acknowledgment of receipt from the carrier, including a copy to the seller, in order to preserve his rights.

Otherwise, no subsequent dispute will be taken into account by LES CORDELIERS. In the specific case where the customer has undertaken to collect his goods himself, and in the absence of withdrawal within a maximum period of 2 months following provision, the company LES CORDELIERS will be entitled to charge security costs. additional, at a rate of 12 Euros including tax per case and per month of delay.

In the event that LES CORDELIERS is unable to fulfill orders resulting from the exceptional unavailability of the goods covered by the order, customers will be informed of this unavailability with a right to a refund no later than 30 days from the date of the order. payment of all amounts paid. In the event that the products ordered are out of stock, LES CORDELIERS may offer the customer to replace them, with his agreement, either with another vintage or with an equivalent sparkling wine.

CUSTOMER RELATIONS - AFTER-SALES SERVICE

For any information, question or complaint, the customer can contact the Cordeliers Customer Service:

Le Cloître des Cordeliers , 2 bis rue de la Porte Brunet, 33 330 SAINT-EMILION
Phone: +33 (0) 5 57 24 42 13
Fax: +33 (0) 5 57 24 31 06
Email: cordeliers@lescordeliers.com

TITLE RETENTION CLAUSE